Fleet Service Management - Blog Posts

AI To Enhance Field Service Management and Boost Business Performance

Field Service Management is a type of software which helps an organization to simplify its field operations by automating them. FSM includes the detection of a field service need, scheduling and making the best use of the technicians on the field, thanks to Artificial Intelligence.

Artificial Intelligence (AI) and Augmented Reality (AR) are revolutionizing all the industries and field services is not left behind. AI in collaboration with technologies like AR and IoT will provide better device maintenance, repair, service, and other facilities as well.

•    Supported By Chatbots

Chatbots have simplified and have made communication more effective thereby providing a seamless experience to its customers. AI-powered chatbots are smart as they work according to the need of the customers; they comprehend easily if a client requires additional information or whether they require assistance in resolving any issue. Smart algorithms power chatbots and determine all necessary information before dispatching a technician.

•    Informed Scheduling

AI sensors deployed on machines emits alerts regarding the state of the machinery which informs the stakeholders to take necessary actions. Informed scheduling ensures that all the field services take place timely and making it cost-effective for organizations. The field service enables the workforce to work where it is needed, satisfying the customers and enriching the job of the workforce. 

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