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In the world of electronic communications, nothing is familiar to a phone call. It may seem that with the progress of technology, everything has changed, but there are many issues from the last millennium that persists in the voice services, along with new challenges with the latest technologies.
Although a solution to the problems would be fantastic, the problem is that some of the concerns will remain with voice services for some time to come. The issues do not reflect any lack of technology but rather elements of human nature and interpersonal relationships.